Data Privacy

Data protection declaration

     1. Scope of application

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This privacy policy is intended to inform users of this website about the nature, scope, and purpose of the collection and use of personal data by the website operator Imperial Delikatess d.o.o.

The website operator takes your data protection seriously and treats your personal data confidentially and in accordance with legal regulations. Please note that data transmission over the Internet may have security vulnerabilities. Complete protection against access by third parties is not feasible.

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     2. Accessing data

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The website operator or page provider may collect data about accesses to the site and store it as "server log files." The following data is logged:

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• Visited website

• Time of access

• Amount of data sent in bytes

• Source/reference from which you accessed the site

• Used browser

• Used operating system

• Used IP address

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The collected data is used solely for statistical evaluations and to improve the website. However, the website operator reserves the right to subsequently check the server log files if there are concrete indications of unlawful use.

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     3. Cookies

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This website may use cookies. These are small text files that are stored on your device. Your browser accesses these files. The use of cookies enhances the user-friendliness and security of this website. Common browsers offer the option to disallow cookies.

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Note: It cannot be guaranteed that you will have unrestricted access to all functions of this website if you make such settings.

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     4. Handling of personal data

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The website operator collects, uses, and may disclose your personal data only if permitted by law or if you consent to the data collection. Personal data includes all information that serves to identify you and that can be traced back to you—such as your name, email address, and phone number.

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Imperial Delikatess d.o.o. emphasizes that, for this contract, personal data is only collected and stored in machine-readable form to the extent necessary to enter into, modify, and carry out this contractual relationship. In particular, due to its "Dropshipping" business model, Imperial Delikatess d.o.o. notes that the customer's personal data (especially name/company name, contact person, address, OIB, phone number, order information) will be passed on to Imperial Caviar GmbH, Rheinbabenallee 14, 14199 Berlin (Germany), to process the order, as Imperial Caviar GmbH directly ships the products ordered from Imperial Delikatess d.o.o. to the customer.

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The buyer is entitled to request information about the scope and purpose of data processing and other recipients of the data at any time. Furthermore, the buyer is entitled to correction, blocking, and deletion of their data after the purpose-related completion of the contract.

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     5. User account

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To place orders through this offer, each customer must set up a password-protected customer account. This account includes an overview of placed orders and active order processes. If you, as a customer, leave the online shop, you will be automatically logged out. The operator assumes no liability for password misuse unless caused by the operator.

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Order Process

All data entered by customers during the order process is stored. This includes:

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• Name, First Name

• Address

• Payment data

• Email address

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Data necessary for delivery or order processing will be passed on to third-party service providers. Once the retention of your data is no longer necessary or legally required, it will be deleted.

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Credit Check

To ensure your safety and that of the operator, a credit check is conducted before concluding a contract. In addition to reviewing past transactions with the operator and any changes to your personal data, the operator also relies on third-party service providers. Your personal data (Name, Address, Date of Birth) is sent to Imperial Delikatess d.o.o. as part of the credit check.

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Note: This also applies to orders placed by phone, email, and other forms of ordering, not just when opening a user account.

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     6. Handling contact data

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When you contact the website operator through the provided contact options, your information is stored to process and respond to your inquiry. Without your consent, this data will not be disclosed to third parties.

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     7. Dealing with comments and contributions

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When you leave a post or comment on this website, your IP address is stored. This is for the security of the website operator; in case your text violates the law, they may need to trace your identity.

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     8. Google Analytics

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This website may use the "Google Analytics" service, provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), for the analysis of user website usage.

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The service employs "cookies" – text files stored on your device. The information collected by these cookies is typically sent to and stored on a Google server in the USA. This website utilizes IP anonymization, meaning users' IP addresses are truncated within the member states of the EU and the European Economic Area, eliminating personal reference to your IP address. Under the terms of the Data Processing Amendment to the agreement between website operators and Google Inc., Google creates an evaluation of website usage and activity, providing services related to internet usage.

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You have the option to prevent the storage of cookies on your device by adjusting your browser settings. However, it cannot be guaranteed that you will have unrestricted access to all functions of this website if your browser does not allow cookies.

Additionally, you can use a browser plugin to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc.

The following link leads you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de

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Alternatively, by clicking on this link, you can prevent Google Analytics from collecting data about you within this website. Clicking the above link downloads an "Opt-Out Cookie," so your browser must generally allow the storage of cookies. If you regularly delete your cookies, clicking the link will be necessary on each visit to this website.

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For more information on data usage by Google Inc., visit: 

Inc.: https://support.google.com/analytics/answer/6004245?hl=de

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     9. Rights of the user: information, correction and deletion

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As a user, upon your request, you are entitled to receive free information about which personal data has been stored about you. If your request does not conflict with a legal obligation to retain data (e.g., data retention requirements), you have the right to correct inaccurate data and to block or delete your personal data.